Support

Basic controls

Hold your device sideways. Use the stick on the left side of the screen to move, and the stick on the right side to aim and shoot. Press and hold an upgrade card to choose it. You can take a break with the pause button on the screen.

In the PC edition, and in the browser version on a computer, move with the WASD keys or the arrow keys, and click to aim and shoot. Press P to pause. On a phone or tablet, the browser version uses the on-screen sticks described above.

If the game freezes

Close the App and open it again. In the PC edition, quit the game and start it again. In the browser version, reload the page. If a save from the middle of a run remains, you can continue from the saved point. It may not always be possible to go back to just before the freeze.

If it keeps happening, please note your device model, OS version, App version and the scene where it happened. If possible, a screenshot that shows no personal information also helps us investigate.

If you want to keep your records, please do not delete the App before contacting us (in the browser version, please do not delete the browser’s site data). Game records are stored on your device (on your PC for the PC edition, and in your browser for the browser version).

Ads and “Remove Ads”

In the free mobile editions (iOS and Android), ads may be shown after a run ends (for example, after game over or on the results screen of an online battle). Depending on ad preparation and availability, ads may not be shown.

The in-app purchase “Remove Ads” offers two ways to turn off ads. The game content is the same with either.

• Ad-Free (One-Time Purchase): pay once and ads stop for good. It does not renew. The price in Japan is ¥990. If you bought it earlier at ¥770, it keeps working as before.
• Ad-Free (Monthly): an auto-renewable subscription with a one-month period, available in the iOS edition version 2.1 and later. The price in Japan is ¥290 per month. Unless you cancel at least 24 hours before the end of the period, it renews automatically at the same price and is charged to your Apple Account. You can cancel at any time from “Manage Subscription” on the purchase screen, or in Settings on your iPhone or iPad > your name > Subscriptions. After you cancel, ads stay off until the end of the period.

Outside Japan, the price shown in the App Store for your region applies. If you own Ad-Free (One-Time Purchase), the monthly plan is not offered. If you have the monthly plan and buy the one-time purchase, the monthly plan does not stop automatically, so please cancel it from “Manage Subscription”.

To buy, use “Remove Ads” at the top right of the title screen or on the results screen. To restore a purchase, use “Restore Purchases” in the “Menu” at the top right of the title screen. On iOS, use the same Apple Account (App Store) you used for the purchase; on Android, use the same Google Account (Google Play). Please check the actual amount charged on the store’s purchase confirmation screen.

Restoring purchases does not move unlocked characters or play records to another device.

The PC (Steam) edition is a paid full version bought once. It has no ads and no in-app purchases.

Online battles (iPhone and iPad)

On iPhone and iPad, “Online Battle (Beta)” on the title screen lets you play with other players, up to 6 people in all. “Duel!” finds other players and starts; seats that are not filled are taken by AI Keepers (computer players). Each match is drawn at random as “Solo”, where everyone plays alone to be the last one standing, or “2v2v2” or “3v3”, where teams compete to survive. “With Friends” lets you join the same room with the 6-digit passcode shown to the person who created the room. The entry to battles is not shown when the iOS app runs on a Mac, or in the Android, PC (Steam) or browser versions.

If you cannot connect, please check your connection and try again. Online battles use Epic Online Services, provided by Epic Games, Inc. Communication either connects directly to the other players’ devices or goes through Epic’s relay.

Ranking

“Ranking” on the battle screen shows this month’s ranking. Points are given in matches with other players: 10 points for each player who falls before you. AI Keepers don’t count. The ranking starts over each month.

Up to 30 matches a day are counted, and matches with the same lineup are counted up to 3 times a day. A match is not counted if you were disconnected for over half of it.

Your ranking points, match count and name tag are stored on Epic’s servers and are shown on the Ranking screen in other players’ apps. If you turn on “Hide me from the ranking” on the Ranking screen, your row is no longer shown on the Ranking screen (the record stays on Epic’s servers).

Delete Online Data

While the “Online Battle (Beta)” screen is open, tap “Menu” at the top right of the screen; “Delete Online Data” is at the bottom. When a connection is available, it first sets your ranking name to nameless and hides your row from the Ranking screen. It then deletes the anonymous ID and the name tag that this device uses for online battles. Only a number that does not identify you personally, with that number’s versus points and match count, remains on Epic’s servers, and it is handled under Epic’s own rules.

Without a connection (for example, out of signal range), your ranking name and row are not made nameless and stay as they are, so please use it where you have a connection. Deleting the App alone leaves your ranking name and row. For details, see “6-2. Online play (iPhone edition)” in the Privacy Policy.

Browser version

The browser version is a free edition that you can play in a web browser without installing anything (https://tilcayo.games/). It has no ads, no in-app purchases and no online battles.

Your game records and settings are stored in your browser. If you delete your browser history or site data, your records are deleted too. Safari (iPhone, iPad and Mac) may automatically delete data for sites you have not used for a while, and your records are deleted in that case too. If you add the game to your Home Screen and open it from there, it is less likely to be deleted this way. For details, see “6-3. Browser version (web)” in the Privacy Policy.

Privacy and ad settings

The App has no account of its own. Game records are stored on your device (on your PC for the PC edition) and are not sent to the Operator. The mobile editions use Google AdMob for ads (in the iOS edition version 2.0 and later, ads from other companies are also shown through AdMob mediation). Ads are shown as non-personalized ads by default; personalized ads are shown only if you allow tracking in the iOS edition version 2.0 and later. In regions where consent is required, such as the European Economic Area (EEA), the UK and Switzerland, Google’s consent screen is shown on the title screen, and you can change your choices from “Ad Settings” in the “Menu” at the top right of the title screen.

For the iPhone tracking setting, resetting or deleting the Android advertising ID, and requests to delete support information, see “Withdrawing consent and changing settings” and “Retention and deletion requests” in the Privacy Policy. Information for users in the EEA, the UK and Switzerland is in “11-2. For users in the EEA, the UK and Switzerland”.

Contact

Operator: megu games

Email: megu0xxx0x@gmail.com

Please send inquiries to the email address above. This website has no contact form. Requests to access or delete personal information are also accepted at this address.

Please do not include passwords, verification codes or payment card numbers in your message. When contacting us about a purchase, please hide any personal information that is not needed.